DEPOSITS ARE NON-REFUNDABLE. ALL PARTS HAVE A 30 DAY RETURN POLICY EXCEPT FOR THE FOLLOWING ITEMS ALL ELECTRICAL PARTS, OVERSIZED ITEMS ARE NON RETURNABLE OR EXCHANGEABLE. PARTS RETURN ARE SUBJECT TO A 15% RESTOCKING FEE AND MUST ME SHIPPED BACK AT CUSTOMER’S EXPENSE. OVERSIZED ITEMS, SUCH AS TOPS, STRUTS, AND BODIES ARE NON REFUNDABLE.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Prestige Golf Cars Damaged Item Reporting Policy
This policy establishes guidelines for reporting damaged items that have been shipped to ensure timely resolution and effective communication between customers and the shipping company.
This policy applies to all customers who receive damaged items shipped by the company.
Customers must report any damaged items received within 24 hours of delivery. Failure to report the damage within this timeframe may result in the denial of any claims or requests for compensation.
To report a damaged item, customers must follow the steps outlined below:
a. Notify the Shipping Company:
i. Contact the shipping company's customer service department immediately upon discovering the damaged item.
ii. Provide all relevant details about the shipment, such as tracking number, order number, and description of the damage.
iii. Follow any specific reporting procedures as instructed by the shipping company.
b. Document the Damage:
i. Take clear photographs or videos of the damaged item, focusing on the areas that illustrate the extent of the damage.
ii. Keep any packaging materials, such as boxes or envelopes, as they may be needed for inspection or further investigation.
c. Provide Supporting Information:
i. Furnish any additional information requested by the shipping company to assess the damage properly.
ii. Cooperate with the shipping company's representatives in their investigation or assessment of the reported damage.
Upon receiving the report of a damaged item within the specified timeframe, the shipping company will initiate an investigation and resolution process as follows:
i. The shipping company will review the provided information, including photographs, videos, and any other relevant evidence.
ii. They may conduct internal assessments or collaborate with the shipping carrier or insurance providers, if applicable.
b. Compensation or Replacement:
i. If the investigation confirms that the item was damaged during shipping, the shipping company will determine the appropriate compensation or replacement solution.
ii. Compensation or replacement options will be communicated to the customer in a timely manner.
i. The shipping company will maintain regular communication with the customer throughout the resolution process.
ii. Updates regarding the investigation, compensation, replacement, or any other relevant information will be shared promptly.
Exceptions to the 24-hour reporting requirement may be considered in cases of extenuating circumstances, such as delayed delivery or absence of the recipient during the delivery attempt. Customers may need to provide sufficient justification and evidence to support their request for an exception.
The shipping company reserves the right to enforce this policy and make decisions regarding compensation, replacement, or denial of claims on a case-by-case basis, considering the circumstances, evidence provided, and any applicable laws or regulations.
This policy will be reviewed periodically to ensure its effectiveness and alignment with the evolving needs of the shipping company and its customers.
By adhering to this policy, we aim to provide efficient resolution and customer satisfaction while maintaining transparency and accountability in handling damaged items during the shipping process.